Refund policy

Last Updated: October 23, 2026

All Iron Barracks products are made to order and printed specifically for each customer.

We stand behind every product we make. If something is wrong with your order, we will work with you to make it right.

PERSONALIZED ITEMS — FINAL SALE

Items personalized with a name, year, date, or other custom text are made only for you and cannot be resold. For this reason, personalized items are final sale. They cannot be returned, exchanged, or refunded for change of mind, size, fit, or personal preference.

Personalized items are still fully covered when the problem is ours. We will replace the item or issue a full refund, including shipping, if:

  • The printed text is different from the text you entered on your order;
  • The item arrived damaged, defective, or misprinted; or
  • We shipped a different product, color, or size than the one shown on your order confirmation.

We Print Exactly What You Enter

Your personalization is printed exactly as entered when you placed your order, including spelling, capitalization, spacing, punctuation, numbers, and dates. We do not correct spelling or verify names, years, dates, ranks, or units. Please review your entry and the live preview carefully before adding the item to your cart.

  • If the printed text matches what you entered, the item is not eligible for a free replacement or refund, even if the text you entered contained an error.
  • If the printed text does not match what you entered, the error is ours, and we will replace the item or refund you in full. You do not need to return the original item.

In cases of a customer entry error, we may, at our discretion, offer a corrected replacement at a discounted price.

Sizing for Personalized Items

Please review the size chart on the product page before ordering. Personalized items cannot be exchanged for a different size.

If the measurements of the item you received differ from our published size chart by more than 1 inch, we treat it as a production defect and will replace it at no cost. Please send a photo of the item laid flat with a measuring tape.

When the size shipped matches your order, we may, at our discretion, offer a replacement in a different size at a discounted price.

Changing or Canceling a Personalized Order

You may correct your personalization or cancel your order within 2 hours of placing it. Email hello@ironbarracks.com with your order number and the exact corrected text. Once an order has entered production, it cannot be changed or canceled, and a corrected item would require a new order.

Missing or Incomplete Personalization

If your personalization is missing, incomplete, or unclear, we will contact you by email before production. If we do not receive a reply within 2 business days, we may cancel the order and issue a full refund.

Content We Cannot Print

We reserve the right to decline or cancel any personalized order before production, with a full refund, if the requested text includes trademarks; brand, team, or organization names; the names of public figures; profanity; hateful or threatening language; or any content that may infringe the rights of others or violate the law. By submitting personalization, you confirm that you have the right to use the content you provide.

RETURNS & SIZE SWAP

Every item is made to order and printed specifically for you, so we do not accept returns for change of mind or incorrect size selection. Please review the size chart on the product page before ordering.

Size Swap: ordered the wrong size? Within 30 days of delivery, email hello@ironbarracks.com with your order number and the size you need. We will print and ship the new size for 50% of the item price you paid, shipping included. You do not need to send the original item back.

Size Swap is not available for personalized items. See “Personalized Items — Final Sale” above.

If the problem is ours (a damaged, defective, or misprinted item, or a different size, color, design, or product than the one on your order confirmation), we make it right at no cost to you. See the sections below.

DEFECTIVE, DAMAGED, OR MISPRINTED ITEMS

If your order arrives damaged, defective, or misprinted, please contact us within 30 days of delivery at hello@ironbarracks.com.

Please include:

  • Your order number
  • Clear photos showing the full item
  • Close-up photos showing the defect or damage
  • A photo of the size tag, when applicable
  • A short description of the issue

After reviewing the claim, we may offer:

  • A free replacement; or
  • A full refund to the original payment method

Approved defective-item claims do not require you to return the original product unless specifically requested by Iron Barracks.

Damage caused by not following the care instructions, such as high-heat drying, ironing directly on the print, or bleach, is not considered a defect.

WRONG SIZE OR WRONG ITEM SHIPPED

If we shipped a size, color, design, or product different from what appears on your order confirmation, or printed personalization that differs from the text you entered, please contact us within 30 days of delivery.

Include your order number and clear photos showing:

  • The item received
  • The printed design
  • The size tag
  • The packaging label, when available

Once the issue is confirmed, we will replace the incorrect item at no additional cost.

This section applies only when the item received is different from the item shown on the confirmed order.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Items that have been worn
  • Items that have been washed
  • Items with visible signs of use
  • Items damaged after delivery
  • Gift cards
  • Clearance items
  • Final-sale items
  • Personalized items, except as described in “Personalized Items — Final Sale”

Any final-sale restriction will be clearly identified on the applicable product page or at checkout.

ORDER CANCELLATIONS AND CHANGES

Orders enter production shortly after they are placed.

You may request a cancellation or modification within 2 hours of placing your order by emailing hello@ironbarracks.com. Please include your order number and the requested change.

For personalized items, you may also correct your personalization text within this same 2-hour window.

Cancellation or modification requests are not guaranteed. Once an order has entered production, it cannot be cancelled or modified.

Orders that have already been delivered are covered by the Returns & Size Swap section above.

LOST PACKAGES

If your tracking information shows no movement for 7 or more business days, please contact us so we can review the shipment and work with the carrier.

Depending on the carrier's investigation, we may provide:

  • A replacement shipment
  • A refund
  • Another appropriate resolution

A package is not automatically considered lost solely because tracking has been temporarily delayed.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Ask household members or neighbors
  • Check with your building manager or reception desk
  • Contact the shipping carrier
  • Allow one additional business day, as some carriers scan packages before final delivery

Iron Barracks is not responsible for theft or loss occurring after a package has been confirmed as delivered to the address provided at checkout.

However, our support team will assist you with available carrier information and claim instructions.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address during checkout.

Iron Barracks is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address.

If you notice an address error, contact us immediately at hello@ironbarracks.com.

We will attempt to update the address, but changes cannot be guaranteed after production or shipping has begun.

If a package is returned to us as undeliverable, we may arrange reshipment after the customer pays the applicable reshipping cost.

REFUND PROCESSING

Approved refunds will be submitted to the original payment method within 2 business days after the claim has been approved.

After we submit the refund, your bank, card issuer, or payment provider may require an additional 3–5 business days to post the funds to your account.

Shipping charges are non-refundable unless:

  • The item arrived defective or damaged
  • We shipped the wrong item
  • We printed personalization that differs from the text you entered
  • The order was lost in transit
  • Iron Barracks approves a shipping refund in writing

Refunds cannot be issued to a different card, bank account, or payment method.

HOW TO START A SIZE SWAP OR CLAIM

Email hello@ironbarracks.com using the subject line:

Order Issue – [Your Order Number]

Please include:

  • Your full name
  • Your order number
  • A description of the issue
  • Clear photos, when applicable
  • Whether you are requesting a Size Swap, a replacement, or a refund

Our customer support team normally responds within 1 business day.

Please do not send any item back unless our support team asks you to.

CONTACT INFORMATION

Iron Barracks LLC

Business Address:
1500 N Grant St, Ste N
Denver, CO 80203
United States

Email: hello@ironbarracks.com
Phone: +1 (719) 490-8116