Refund policy

Last Updated: August 24, 2026

All Iron Barracks products are made to order and printed specifically for each customer.

We stand behind every product we make. If something is wrong with your order, we will work with you to make it right.

30-DAY RETURNS & EXCHANGES

Not completely satisfied with your order? You may request a return or exchange within 30 days of delivery.

To qualify for a return or exchange:

  • The item must be unworn, unwashed, and in its original condition.
  • You must contact us at hello@ironbarracks.com before returning the item.
  • Your email must include your order number and the reason for the return or exchange.
  • A return authorization must be issued before anything is shipped back.
  • Return shipping costs are the responsibility of the customer.

Once the returned item has been received and inspected, we will either:

  • Issue an approved refund to your original payment method; or
  • Ship the approved replacement size at no additional product cost.

Items returned without prior authorization may not be accepted.

Original shipping charges are non-refundable unless the return is caused by an error made by Iron Barracks.

DEFECTIVE, DAMAGED, OR MISPRINTED ITEMS

If your order arrives damaged, defective, or misprinted, please contact us within 30 days of delivery at hello@ironbarracks.com.

Please include:

  • Your order number
  • Clear photos showing the full item
  • Close-up photos showing the defect or damage
  • A photo of the size tag, when applicable
  • A short description of the issue

After reviewing the claim, we may offer:

  • A free replacement; or
  • A full refund to the original payment method

Approved defective-item claims do not require you to return the original product unless specifically requested by Iron Barracks.

WRONG SIZE OR WRONG ITEM SHIPPED

If we shipped a size, color, design, or product different from what appears on your order confirmation, please contact us within 30 days of delivery.

Include your order number and clear photos showing:

  • The item received
  • The printed design
  • The size tag
  • The packaging label, when available

Once the issue is confirmed, we will replace the incorrect item at no additional cost.

This section applies only when the item received is different from the item shown on the confirmed order.

CUSTOMER SIZE SELECTION

Customers are responsible for reviewing the size chart and selecting the correct size before placing an order.

When the correct size was shipped but the customer selected the wrong size, the item may still qualify for an exchange under our 30-Day Returns & Exchanges policy, provided that it is unworn, unwashed, and in its original condition.

The customer is responsible for the cost of returning the original item.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Items that have been worn
  • Items that have been washed
  • Items with visible signs of use
  • Items damaged after delivery
  • Gift cards
  • Clearance items
  • Final-sale items

Any final-sale restriction will be clearly identified on the applicable product page or at checkout.

ORDER CANCELLATIONS AND CHANGES

Orders enter production shortly after they are placed.

You may request a cancellation or modification within 12 hours of placing your order by emailing hello@ironbarracks.com. Please include your order number and the requested change.

Cancellation or modification requests are not guaranteed. Once an order has entered production, it cannot be cancelled or modified.

Orders that have already been delivered are covered by the 30-Day Returns & Exchanges section above.

LOST PACKAGES

If your tracking information shows no movement for 7 or more business days, please contact us so we can review the shipment and work with the carrier.

Depending on the carrier's investigation, we may provide:

  • A replacement shipment
  • A refund
  • Another appropriate resolution

A package is not automatically considered lost solely because tracking has been temporarily delayed.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Ask household members or neighbors
  • Check with your building manager or reception desk
  • Contact the shipping carrier
  • Allow one additional business day, as some carriers scan packages before final delivery

Iron Barracks is not responsible for theft or loss occurring after a package has been confirmed as delivered to the address provided at checkout.

However, our support team will assist you with available carrier information and claim instructions.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address during checkout.

Iron Barracks is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address.

If you notice an address error, contact us immediately at hello@ironbarracks.com.

We will attempt to update the address, but changes cannot be guaranteed after production or shipping has begun.

If a package is returned to us as undeliverable, we may arrange reshipment after the customer pays the applicable reshipping cost.

REFUND PROCESSING

Approved refunds will be submitted to the original payment method within 2 business days after the return or claim has been approved.

After we submit the refund, your bank, card issuer, or payment provider may require an additional 3–5 business days to post the funds to your account.

Shipping charges are non-refundable unless:

  • The item arrived defective or damaged
  • We shipped the wrong item
  • The order was lost in transit
  • Iron Barracks approves a shipping refund in writing

Refunds cannot be issued to a different card, bank account, or payment method.

HOW TO START A RETURN, EXCHANGE, OR CLAIM

Email hello@ironbarracks.com using the subject line:

Order Issue – [Your Order Number]

Please include:

  • Your full name
  • Your order number
  • A description of the issue
  • Clear photos, when applicable
  • Whether you are requesting a refund, replacement, or exchange

Our customer support team normally responds within 1 business day.

Please do not return any item before receiving instructions and return authorization from our support team.

CONTACT INFORMATION

Iron Barracks LLC

Business Address:
1500 N Grant St, Ste N
Denver, CO 80203
United States

Email: hello@ironbarracks.com
Phone: +1 (719) 490-8116